Shipping Policy

Shipping Policy for Sound Performance Lab (SPL)

Welcome to Sound Performance Lab (SPL)! We are committed to delivering our high-quality audio products efficiently and securely to our customers in North America.

1. Shipping Area

  • SPL ships exclusively to addresses within North America, including the United States and Canada.

2. Shipping Fees

  • All prices displayed on our website include shipping costs. There are no additional shipping fees at checkout.

3. Order Processing

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

4. Delivery Times

  • Estimated delivery time within the United States: 3-7 business days.
  • Estimated delivery time within Canada: 3-7 business days.
  • Please note these are estimates and actual delivery times may vary.

5. Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking information.

6. Customs, Duties, and Taxes

  • Since our warehouse is located in Canada, shipments to both Canada and the USA are not subject to customs, duties, or additional taxes. The prices displayed on our website are all-inclusive.

7. Damaged or Lost Shipments

  • All shipments are insured for your peace of mind. In the rare event that your order is lost or damaged during transit, please contact SPL directly. We will assist you in resolving the issue and ensuring your satisfaction.

8. Returns and Exchanges

  • Please refer to our Return Policy for information on returns and exchanges.

Thank you for choosing Sound Performance Lab (SPL). We look forward to providing you with exceptional audio experiences.