Return and Refund policy

Return and Refund Policy for Sound Performance Lab (SPL)

Thank you for shopping at Sound Performance Lab (SPL). If you are not entirely satisfied with your purchase, we're here to help.

1. Refund Eligibility

  • Refunds are available within the first 30 days from the date of purchase if the product is defective or not performing as advertised.
  • To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Process for Requesting a Refund

  • To request a refund, please contact us with your order number and details about the product you would like to return.
  • We will promptly guide you through the steps for returning the product and processing your refund.

3. Refund Procedure

  • Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Repairs After 30 Days

  • After the initial 30-day period, SPL offers repair services for products that develop issues. Please contact us to arrange for repair services.
  • The terms of the product's warranty will apply to any repairs.

5. Shipping Costs for Returns

  • The customer will be responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable.

6. Contact Us

  • If you have any questions on how to return your item to us, contact us.